Our recovery coaches are individuals with lived experience or trained mentors that support individuals with psychosocial disabilities to live a fulfilling and contributing life. This support includes building capacity, strengths, and resilience by working alongside participants, their families, and carers. Our recovery coaches bring specialist skills and knowledge, to help you navigate both the NDIS and the mental health system. 

• What can a psychosocial recovery coach assist with? 
• Implement a recovery plan to help you increase your independence 
• Help you best utilise your NDIS Plan 
• Assist with the coordination of your NDIS supports 

• Provide coaching that increases skills and capacity 
• Connect you with mainstream supports 

A support coordinator plays the role of researching and recommending a variety of supports that best suit your goals. Our primary goal is to increase your capacity to maintain relationships, live an independent life, and be part of a greater community.  

Our support coordinators will showcase all available and practical options to you as the participant and allow for the choice and control to remain in your hands.  

If your NDIS plan includes Support Coordination, our qualified and experienced support coordinators are available to provide guidance all through the process. We support our participants and their families by: 

• Assisting with budget management and negotiating prices and services 
• Discussing what type of care required 
• Supporting with NDIS plan review 
• Implementing allied health program 
• Assisting with housing 

Specialised Support Coordination is a higher level of support coordination, focusing on reducing the complexity in a participant’s support environment and helping to overcome immediate and significant barriers in the NDIS plan implementation.

Specialised support coordinators help participants and their families to:

Address complex barriers that affect participant’s ability to access and maintain appropriate support by:

• Identifying and understanding the barriers impacting the participant’s ability to access, use, and maintain supports
• Establish processes and find the best solutions to address barriers.
• Collaborate with various government agencies to achieve compliance management.

Design service plans to address significant complexities in their life that include:

• Services that work effectively and cohesively together to assist the participants to work towards their goals
• Establish processes to promote communication, collaboration, and cooperation within the participant’s networks
• Assist participants, their families, and carers to resolve issues
• Ensure consistent delivery of services and access to required supports

Our dedicated Allied Health clinicians provide quality care to participants to achieve their full potential. Shine Allied Health team consists of Occupational Therapists, Psychologists, and Physiotherapists. The Allied Health practitioners provide therapeutic and intervention support tailored to the participant’s unique needs.

Nursing Care

Our experienced nursing team is dedicated in providing quality care to participants with disabilities. We provide the following: 

• Incontinence Assessments 
• Diabetes Management Plan 
• Wound Management Plan 
• Delegated Health Care Plans 
• Training of current support providers  

Physiotherapy

Our Physiotherapists help our participants manage chronic conditions, give lifestyle advise and prescribe exercises to improve and support daily living. 

When our physiotherapists come to visit you, they might: 

– Therapeutic massages 

– Manipulate joints  

– Stretch your muscles 

– Provide and recommend exercise for you to do 

Counselling

Our counsellors have the capacity to work with you one-on-one or in group sessions to work towards developing healthier relationships and improve your overall wellbeing. Whether you are experiencing feelings of anxiety, depression, angriness, confusion or generally overwhelmed, our counsellors can help you implement coping strategies to improve your confidence.   

Psychologist

Our Psychologises provide services spanning across one’s life. We provide evidence-based intervention for a variety of common difficulties experienced in our participants lives. These include: 

• Anxiety 
• Depression 
• Stress 
• Adjustment to new situations 

We focus on improving socials skills, mood management and emotional regulations to help our participants heal and become aware of their inner strength